Supply Chain Metric .com
Fill Rate definitions and calculations can vary greatly. In the broadest sense, Fill Rate calculates the service level between 2 parties. It is usually a measure of shipping performance expressed as a percentage of the total order.
Sample Fill Rate Metrics:
Line Count Fill Rate: The amount of order lines shipped on the initial shipment
versus the amount of lines ordered. This measure may or may not take into
consideration the requested delivery date (see On Time Delivery)
Case Fill Rate: The amount of cases shipped on the initial shipment versus the
amount of cases ordered.
Value Fill Rate: Same as above, except the order line value is used instead of
What happens if a customer orders 10 products, but then decides to expedite out just one of them? Should the other 9 products be counted as a Fill Rate "miss"? ( 1 shipped / 10 ordered = 10%). The answer is no. You should factor rushed lines out of your Fill Rate calculation. This can usually be done by identifying the routing code (as in an SAP system) or by the carrier (FEDX).
*NOTE: "Shipped on the Initial Order" - usually refers to the first shipment out of the primary warehouse. Therefore, if an order line ships out of an alternate shipping facility and it ships out on/before the first shipment out of the primary warehouse, then it is considered a + to the Fill Rate.
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